Delivery mode: Select the mode of delivery of the message to the recipient user.
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Priority Tolerance ( Available only for MNS license users): Select the priority tolerance of the message.Anonymous acknowledgments: Select this box to include the acknowledgments that are not mapped to any recipient user as valid acknowledgments to be considered for the escalation rule.
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For Web and Windows App clients, you need to select a targeted notification template from the drop-down list. NOTE: Notification templates cannot be dragged for escalation in Web and Windows App clients. Alternatively, you can drag a stand-alone notification template from the System Browser hierarchy to configure the targeted notification template. Message templates that are part of an incident template let you select a targeted notification template from the drop-down list. Notification templates to be launched should meet the escalation rule.
Select the operator like less than, and so on from the drop-down list.Escalation rule: Enabled only if the Enable escalation check box is selected.Enable escalation: Select the check box to enable escalation configuration.Acknowledgment: When a message template has the Acknowledgment check box selected, recipient users can provide read acknowledgments by manually replying to the messages received on recipient user devices.NOTE: The message is removed from the recipient devices and response collection stops after the expiration time. The minimum expiration time is 1 minute and the maximum expiration time is 999 hours and 59 minutes. Expiration: Select the expiration time for the message.The drop-down list contains the following priorities: Priority: Select the priority of the message.The Control Options expander in the Message Editor tab is as shown in the following image: